Site Help Index

Announcements About Paymate What is Paymate? Why Buyers should use Paymate? Why Sellers should use Paymate? How does Paymate work? Is Paymate available for International use? How secure are Paymate Transactions? How do I keep track of my payments and receipts? What if I do not have a secure browser? Who is Paymate? Our Service Partners Our Business Partners Where you can contact us? Registration How do I register with Paymate? Which Paymate Account is best for me? What is a STANDARD Paymate Account? What is a SUBSCRIPTION account? Can I change the account type at any time? Is Paymate available for international use? How do I change my Personal and Account Information? How do I close my Paymate account? Logging In What if I've forgotten my Password? What if I've forgotten the answers to my security questions? How do I change my Password? Verification What does it mean to 'verify' my Bank Account? How do I verify my Bank Account? Fees Are there any fees associated with using Paymate's services? Bank Accounts What is my Primary Bank Account? What should I do if my bank account payment is rejected? Credit cards What Credit cards do Paymate accept? How do I add a credit card to my account? When I use my credit card to send money, will I get charged a cash advance fee? What should I do if my credit card or credit card transaction is rejected? How can I safeguard myself against credit card fraud and charge-backs? Making payments How do I make Payment? How long will my payment take to reach the person I paid? I live in Australia - Can I pay someone Overseas? I live outside Australia - Can I use Paymate? I bought an item listed in US dollars. How can I pay with Paymate? What do I do if I have a problem with a Paymate Transaction? How secure are Paymate Transactions? How private are Paymate Transactions? How do I send money? What happens after I send money? Can I send money to someone who isn't registered with Paymate? My seller/friend did not receive the money I sent. What's wrong? Can I cancel the payment that I've already sent to someone? How can I send a refund? Receiving Payments How do I receive a payment? How can I view the details of a transaction? Sending an e-Invoice How do I send an invoice to someone? How can I view the details of an invoice? Receiving an e-Invoice How do I know when an invoice has been sent to me? Transaction Status Descriptions What do the Transaction Status descriptions mean? Payment Status e-Invoice Status Browser notes AOL user notes Hotmail user notes Frequently Asked Questions What is Paymate? How does Paymate work? Can I add another email address to my Paymate Account? Is Paymate available for International use? I live in Australia - Can I pay someone Overseas? I live outside Australia - Can I use Paymate? How do I keep track of my payments and receipts? How do I register with Paymate? Should I register as a Personal or Business Client? Should I register for a Standard or Subscription Account? What is a STANDARD Account? What is a Subscription Account? How do I protect myself as a MERCHANT? How do I put Paymate logos into my auction listings? What do I do if I have a problem with a Paymate transaction? How secure are Paymate transactions? How private are Paymate transactions? Are there any fees associated with using Paymate's services? Why is my credit card showing "Not Verified" in my account profile? Why do Paymate charge credit card buyer fees? Why can't I logon to Paymate anymore? Where do I find out about new Paymate features? What is the fastest way to get payment? How do I know if my payment was accepted? Is Paymate the same as Paypal? Does Paymate have a Shopping Cart feature? How long do payments take on Paymate? Why is my transaction "Not Approved"? What can I do if I exceed my monthly credit card merchant limit? Why do I get a Paymate Site Busy error? Why & how do I verify my bank account? Can I get a computer virus from Paymate? What website integration does Paymate provide? Check out what our clients say! Paymate Service Fees Subscription fees Transaction fees