Transaction status

Transaction Status Descriptions

What do the different Transaction Status descriptions mean?

To inform both buyer and seller of the status of invoices and payments, Paymate provides a Transaction Status description that is updated as the transaction is processed. You can view the Transaction Detail of any invoice or payment via the 'My Account' page by clicking on the 'magnifying' icon next to the transaction you want to check. The meaning of each transaction status is as follows

Payment Status

Status	Meaning	Comments
Processing	The payment has been authorised by the buyer for processing by Paymate. This happens instantaneously when the buyer submits the 'Make a Payment' form.	This is an indication that the buyer has approved a payment but not a guarantee that the payment will be processed successfully.
Paid	The payment has been successfully processed by Paymate and the seller's bank account has been credited with cleared funds. This happens after the credit card or bank account debit has been cleared by the buyer's financial institution and may take 1 to 3 business days	Both buyer and seller can consider the payment to have been settled and can proceed with the trade as agreed.
Not approved	The payment has NOT been successfully processed by Paymate for a variety of reasons. The buyer will be informed of the reason via an error message and will need to take action accordingly. Generally, they will have to resubmit a payment.	The seller should contact the buyer to resolve the matter. Paymate cannot intervene on behalf of the seller.
Stopped	The buyer has requested Paymate to stop processing of an authorised payment. This can happen within 24 hours of the authorisation of the payment and within Paymate's processing deadlines.	The seller should contact the buyer to resolve the matter. Paymate cannot intervene on behalf of the seller.

e-Invoice Status

Status	Meaning	Comments
Outstanding	The e-Invoice has been created by the seller and presented to the buyer via Paymate. This happens instantaneously when the seller submits the 'Send e-Invoice' form.	The buyer can pay an outstanding invoice or reject it. The seller will need to follow up an outstanding invoice with the buyer.
Processing	The payment has been authorised by the buyer for processing by Paymate. This happens instantaneously when the buyer submits the 'Make a Payment' form against this e-Invoice.	This is an indication that the buyer has accepted the invoice but not a guarantee that the payment will be processed successfully.
Paid	The payment against this e-Invoice has been successfully processed by Paymate and the seller's bank account has been credited with cleared funds. This happens after the credit card or bank account debit has been cleared by the buyer's financial institution and may take 1 to 3 business days.	Both buyer and seller can consider the e-Invoice to have been settled and can proceed with the trade as agreed.
Not approved	The payment against this e-Invoice has NOT been successfully processed by Paymate for a variety of reasons. The buyer will be informed of the reason via an error message and will need to take action accordingly. Generally, they will have to resubmit a payment.	The seller should contact the buyer to resolve the matter. Paymate cannot intervene on behalf of the seller.
Stopped	The buyer has requested Paymate to stop processing of an authorised payment against this e-Invoice. This can happen within 24 hours of the authorisation of the payment and within Paymate's processing deadlines.	The seller should contact the buyer to resolve the matter. Paymate cannot intervene on behalf of the seller.
Rejected	The buyer has not accepted the e-Invoice submitted by the seller. It can no longer be paid by the buyer. A new e-Invoice will have to be submitted by the Seller.	The seller should contact the buyer to resolve the matter. Paymate cannot intervene on behalf of the seller.
Withdrawn	The seller has cancelled the e-Invoice prior to it being paid by the buyer. It can no longer be paid by the buyer. A new e-Invoice will have to be submitted by the Seller.	The buyer should contact the seller to resolve the matter. Paymate cannot intervene on behalf of the buyer.

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