Client Testimonials 

Here's what some of our clients have to say about our services.  Also check out our annual Client Satisfaction Survey results - rated over 8/10 every year since launch in October 2001!

"When looking for 21st century thinking companies to accept online payments and act as my secure merchant processor I came upon the innovative PAYMATE.com.  Upon signing up for their service I was not only treated as a valued client, I enjoyed personal contact from various members of the senior staff to assist me in all aspects of the sign up process as I needed.  All I can say is WOW, what a great company with fantastic representatives.  Easy sign up, full support on a personal level, and a secure feeling that I am in very capable hands with my privacy and financial needs protected. Couldn't ask for a better experience with intelligent people and reasonable fees to manage my online business.  I give PAYMATE.com the highest recommendation for diligence, expediency and service for all online buyers and sellers, large and small.  THANK YOU for starting my 2010 with a bang."

Angela Downs
Ebay Seller Angela28943

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"Paymate has always been my #1 savior and choice in those times when my buyers (anywhere in the world) are unable to pay using other providers for my online digital product sales.  I've also been offering Paymate as choice of payment since 2004 for my eBay businesses, and honestly never had a single issue with getting paid by Paymate to my bank account.

On the last note, Paymate is actually the only reason I won't be getting a personal merchant account to take credit card payments for offline sales, because Paymate allows the seller to process buyers credit card themselves, with buyers permission of course.

Overall, offering Paymate as a alternative payment on your website will undoubtedly make you extra sales you would've otherwise missed."

Andre Vas
CEO, 110mb.com
World Top 500 Most Visited Hosting Company

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"Paymate has enabled my business and customers to do business worldwide, easily and safely."

Scott Carpenter, Invoiceplace.com

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Ansego Pty Ltd, trading as Streamline Servers is delighted with the fast and friendly service of Paymate, we always had to use overseas financial gateways and persist with long delays to receive the funds from the customers, now having an Australian company providing the same and better services, it has made things even better for our business.

Brendon Hannover,
Director, Ansego PTY LTD T/AS Streamline Servers
Phone: 1300788706
http://www.ansego.com.au
http://www.streamlineservers.com.au

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We have just seen our first payment enter our account system and I have to tell you how impressed I am with the ease of your process and how very happy we are to FINALLY use someone rather local (not PayPal) and who deposits funds directly into our account once cleared. Awesome! You are the find of the year for us.

So, thanks! We look forward to using your service a lot in future.

Will Roffé - FOUNDER & CREATIVE DIRECTOR
www.adland.co.nz

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As Sellers we like Paymate because:

• We receive the money the next day, with the money goes into a holding account that we have little control over and have to wait 3 to 4 days for it to get into our bank accounts.
• The fees are cheaper.
• As an Australian Company, we can talk to Paymate Consultants who understand how Post and Banking work in Australia.
• Have simple terms and conditions that don’t impede sellers doing what they do best.
• In 6 years with Paymate have never had a chargeback, indicating that the security checks are done correctly, with six months of forced usage of [global provider] we have had 5 charge backs/Payments held that have taken complex phone calls to a call centre, where normally it takes 15 min to even get through and then only way to get it fixed is to demand to talk to a Supervisor.
• Emails from Paymate are not computer generated, are answered personally by staff who understand what’s going on.

As sellers we hear from Customers that Paymate is so easy to use, especially Express Payment.

Jeremy Ryan, Australia

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I can't speak highly enough of the Paymate system:

• money the next day
• no accounts to claim for our money to mess around with
• clients are charged nothing and they love it
• clients in the UK can just go on and pay in our NZ dollars with no fuss
• it has to be the best system and NO MONTHLY FEES only low pay as you go fees!!!

Thank you for this wonderful service PAYMATE.

Lynda Lee

Beech Tree Cottage Bed & Breakfast, New Zealand

I have been using Paymate almost since they started about 8 years ago, especially in the USA and European countries.  I have found them to be very cooperative and helpful.  On the very rare occasion that I have a problem with a payment or a customer, they go out of their way to sort it out as quickly as possible.

Paymate first work out where the problem is then let the sellers and buyers know.  No monies are removed from sellers' accounts without problems being worked out, and only if necessary and with cooperation from both parties.

Frank Timms, Farmore Pty Ltd, Australia

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The NSW Real Estate Training College has used the Paymate system for the past 3 years. We were looking for a system that would integrate easily into our website, provide fast secure and easy payments for our students and also give us timely and accurate information about our account. Paymate filled the bill and we have been very happy with both our initial decision and the ongoing service received.

Murray Macdonald, Director of NSW Real Estate Training College.

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Since using Paymate I have seen a 30% increase in my online bookings. I find the service Paymate offers both efficient and cost effective.My customers are also confident in the security of the transaction, which goes a long way to increasing online bookings.We offer quality apartments for short and long term rent in Auckland New Zealand.

Nick at landings4rent.com.

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I ... solely use Paymate because it is fast, inexpensive and the money is in my bank account quickly. It has made a difference in faster turnover of sales and people commenting to me that they find it so easy to use they'll deal with me again because of it. I am completely happy with the service and the way it works and with your client service. I do recommend it to sellers whenever I get the opportunity.

Tracey on Trade Me NZ: TopRank.

I would like to say first of all, how pleased I am with your services and the excellent communication. The starting point of the decision to join Paymate was due to the lack of service and the very poor, nearly non existent, communication with , we had nothing but troubles and almost all answers to questions sent were automatically generated messages, this was highly frustrating, we were seeking alternative ways to continue selling on Ebay but without having to use .

I live in New Caledonia, South Pacific, only next door to Australia and a friend of mine, Patrick, who is a French born Australian Citizen with a great Australian spirit, and I are selling on Ebay Australia. Patrick suggested that we joined Paymate for all the convenience that this could bring us. As I have an ANZ Bank account in Sydney, this was very easily done, and I never looked back on it as your system is simple, easy to use, and in fact it is a pity that it is only restricted to some countries. Patrick discovered Paymate on Ebay, and used it, to make purchases, and he was so please with it that he suggested that we should use it ourselves.

So, I must very warmly congratulate Paymate for the excellence of the service received, the speed at which payment notices are generated, and the big plus, for transferring the funds received directly into my Bank account, instead of having to do it myself. Keep up the good work with the sincere hope that one day you will go worldwide and become the first in this particular market.

Best regards. Gregory

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I am a distributor for Herbalife and my mentor who uses your resources on her website highly recommended you to me.  I have been very happy with Paymate so far and I hope it continues.  I would like to thank you for all your help that you have given me as well and all the communication I have from you.  Very much appreciated.

Regards and thanks again, Smaragdi (Emerald)

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I had originally been with <US provider>, but they were absolutely hopeless. I spent a fortune incorporating into my website and before I could even complete the upload, they wanted verification (supposedly something they do on a regular basis) and I was locked out until verification was complete.

The computers would not accept my verification code, so after some very expensive phone calls to the US from NZ, I gave them some very bad language and left them. This was brought up on a Yahoo group (Electronics_101) and several people there had a similar experience, in fact they led me to a web site that is all about and how bad they are.

Many of the complaints were exactly the same as mine. Some one at the yahoo group suggested Paymate, and I have never looked back. I have been more than happy with Paymate, and am looking at using your services a LOT more in the near future.

Thanks for a wonderful service.  Daryl Mills.

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We want a payment system that our customers can identify as being local and relevant to them. We want an Australian provider that conveys trust and reliability. That's why Do-it-yourself-Wills.com.au chooses Paymate.

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Being an online service provider – I build websites – it’s important to be able to offer people a variety of payment options.  And being a small business the facility mustn’t be too slow or too expensive.

Paymate meets both of these criteria.

It allows me to offer credit card as a payment option, and it does so without the overly rigorous rules and ridiculously expensive merchant fees the big banks impose. I have the funds in my own bank account typically within 24 hours – and that is crucial for maintaining cash flow in a small business.

I even recommend and use Paymate as the gateway for the ecommerce sites I build.

Richard Law

http://www.webdesignspecialist.com.au

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Dotcom Netware Limited would like to thank Paymate for providing our credit card merchant services to our 3 online businesses on both sides of the Tasman. We appreciate how easy it is for both our customers and our staff to use.

Initially we were with but as a small business we couldn’t justify the ongoing expense of maintaining an account. If Paymate had been around when we launched we could’ve saved over NZ$1200.00 on our set up costs. We also appreciate the next day deposits whereas previously we were having to wait until we hit a pre-set high value for the month.

We then changed to using as our preferred form of credit card payment but we found it awkward and not very user friendly as our customers were forced to set up an account. Since discovering Paymate we have closed down our account and solely use Paymate for all our credit card payments.

I have recommended Paymate to other net based businesses that we know and I would personally have no issues recommending it to anyone.

I look forward to working with you in partnership for many years to come.

Kirk Robinson, Managing Director, DotCom Netware

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I have used paymate as my online payment method for my VBA tutorials and MS WORD Add-ins for the last 5 years. The Paymate service is very easy to setup and use and the direct payment into my bank account occurs within days.  Paymate is so convienient that I am now using the Paymate shopping cart system in a new online jewellery supplies business I have just set up for my wife.

Gary Radley, GRSoftware

www.vbatutor.com
www.lilysjewellery.com

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